Privacy Policy

We may collect the following information:

Account information

When you create an account, we may collect your name, email address, password-related authentication information and account preferences.

Purchase information

When you purchase a course or digital product, we may collect your billing name, email address, selected currency, purchase status, transaction identifier and information required to provide access to your purchase.

Payments are processed by Stripe. French2Bengali does not receive or store your complete payment-card number.

Course activity

We may collect information about your course access and activity, such as the lessons or recordings you open, your progress and the date of your most recent activity.

Communications

We collect information you provide when you contact us, request support or respond to an email.

Technical information

When you use the website, we may automatically receive limited technical information such as your IP address, browser type, device type, approximate location, referring page and website activity.

Cookies

The website may use necessary cookies to keep you signed in, protect your account, remember your preferences and operate checkout. If optional analytics or marketing cookies are introduced, they will be explained and, where required, used only after consent.

We use personal information to:

• Create and manage student accounts
• Process purchases and confirm payments
• Provide access to purchased courses and digital products
• Maintain course progress and account preferences
• Send account, purchase, security and service-related emails
• Respond to questions and support requests
• Prevent fraud, abuse and unauthorized access
• Maintain and improve the website
• Meet accounting, tax, legal and regulatory obligations

We do not sell personal information.

Where applicable, we process personal information:

• To provide the course or service you requested
• With your consent
• To comply with legal obligations
• For legitimate business purposes, such as security, fraud prevention and improving the service, where those interests do not override your rights

You may withdraw consent where processing is based on consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.

We may share limited information with service providers that help operate French2Bengali, including:

• Lovable and its infrastructure providers for website hosting and application functionality
• Supabase or Lovable Cloud for authentication, database and file-storage services
• Stripe for payment processing, fraud prevention and receipts
• An email service provider for transactional emails

These providers process information under their own privacy terms and only as needed to provide their services.

We may also disclose information when required by law, to protect legal rights or safety, or as part of a lawful business transfer.

Some service providers may process or store information outside Québec, Canada or the country where you live. This may make information subject to the laws of another jurisdiction.

Where required, we use appropriate contractual, organizational and technical safeguards for international processing.

We retain personal information only for as long as reasonably necessary to:

• Provide your account and course access
• Complete transactions
• Maintain financial and tax records
• Resolve disputes
• Enforce agreements
• Meet legal obligations

When information is no longer required, we will delete, anonymize or securely dispose of it, subject to legal retention requirements.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

No online service can guarantee absolute security. Students are responsible for choosing a strong password, keeping login information private and notifying us if they suspect unauthorized account access.

Depending on where you live, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information, subject to legal exceptions
• Withdraw consent where applicable
• Object to or restrict certain processing
• Request a portable copy of certain information
• Submit a privacy complaint to the appropriate authority

To make a request, contact us through the Contact page. We may need to verify your identity before completing the request.

Residents of Québec may also contact the Commission d’accès à l’information du Québec.

Individuals in the European Economic Area may contact their local data-protection authority.

We may send necessary emails concerning account creation, login, password resets, purchases, course access, security and service changes.

Marketing emails will be sent only where permitted. You may unsubscribe from marketing communications at any time. Unsubscribing from marketing does not prevent necessary account or purchase-related messages.

French2Bengali is not intended for children under 13 to create accounts or purchase courses independently.

If a learner is below the age required to consent in their jurisdiction, a parent or legal guardian must create or authorize the account and purchase.

If you believe a child provided personal information without appropriate authorization, contact us through the Contact page.

We may update this Privacy Policy when our practices, services or legal obligations change. The updated version will be posted on this page with a revised effective date.

Material changes may also be communicated by email or through the website where appropriate.

For privacy questions or requests, contact:

• Montréal, Québec, Canada
• Contact form: available on the Contact page